Rental Policies

Please take a moment to read the following important information.

Check-in and Checkout

Check-in time is after 3:00p.m.; checkout time is 10:00a.m. Due to our high standards for cleanliness, not all units will be ready for check-in promptly at 3:00 pm. We ask for your patience and suggest that you have alternate plans available between 3:00 and 5:00 p.m. in case the unit is not yet ready.

Rates

Rates are subject to change without notice. The daily rate may include fees to cover use of certain amenities at the property. If a rental is taken for less than three days, the guest may be charged at a rate greater than the normal three-night rate. Higher rates apply to houses over holiday periods such as Thanksgiving and Christmas. Monthly rates are available at many properties on a seasonal basis. Please call for specific details.

Age Requirement

The individual making the reservation must be 25 years of age or older and must occupy the rental property the entire term of the reservation. Singles under 25 years of age are prohibited unless accompanied by parent or legal guardian. Restrictions may apply regarding the number of people that may accompany a parent or legal guardian. Additional restrictions may apply during the spring break vacation period. Chaperoned groups are prohibited.

Reservations Fee

All reservations include up to a 6% reservations fee calculated on total rent including amenity fee and clean fee. The reservations fee is non-refundable. The reservations fee applies to each separate stay, even if multiple stays are booked simultaneously. The reservations fee is automatically added to a reservation and will appear as a separate line item in the guests folio. The reservations fee is not charged to extended-stay rentals (rentals over 28 days). There is a $20 minimum Reservations fee.

Clean Fee

Most rental units require a one-time departure clean fee to be paid by the guest. The clean fee will also be required on monthly reservations and will be applied to each unit booked. If you are staying more than one month in the same rental unit the fee will only be charged on your last month. The clean fee will cover all normal cleaning required after your departure.

Damage Fee

A damage waiver fee has been included in your daily rate to cover minor damages that may occur during your stay. The damage fee is collected as part of your final payment. If you are renting multiple units, a damage fee is charged for each unit. The damage fee protects both you and the owner’s unit in the event of abnormal loss, wear or damage to real or personal property within the rental home during your occupancy. ResortQuest, on behalf of the rental owner, will waive costs of reported accidental loss or damage to the contents of the rental unit during your occupancy. The damage fee does not cover negligence or willful and wanton misconduct. The damage waiver is limited to a maximum of $2500 damage payment per stay per unit and is applicable for the guests entire stay. Reporting Damage: Please note any damage to the rental unit upon your arrival and report it immediately to our office to avoid possible liability. If any loss or damage occurs during your stay, you must notify us immediately in order for the damage waiver to apply. We inspect every rental unit after each guest’s departure; if unreported loss or damage is discovered after your stay, we will charge your credit card.

Pet Policy

We know you love your pets, but pets are not permitted in our rental properties, no exceptions, except for service animals. Many boarding kennels are available in the local area.

Advance Payments

At the time of booking a credit card advance payment will be required equivalent to fifteen percent (15%) of the total due to include, a reservations fee (see Reservations Fee above) and a one time clean fee charge. You will also be provided with an optional travel insurance fee, which protects you from unexpected events such as hurricanes (see Vacation Insurance Protection below). The advance payment is due when your reservation is made. If payment is being mailed in and not received within 7 days, the reservation will be cancelled.

Methods of Payment

We accept Visa, MasterCard, American Express and Discover credit cards. Other acceptable methods of payment include personal check, cashiers check, certified check and money order. Make checks payable to ResortQuest Northwest Florida. Please remember to include your reservation number on your payment. All payments must be paid in U.S. dollars. There is a $25 handling fee for all returned checks. A credit card will be required at time of booking for all reservations. A credit card will be required upon check-in for incidentals and damages. ResortQuest takes the credit card number in case of damages or incidentals incurred are not paid for before departure. No credit card fees will be charged to guests.

Final Payments

Final payment is due on arrival. However some units and most homes require final payment to be received within 60120 days prior to arrival. Final payment is non-refundable upon cancellation unless the stay is rebooked (see “Cancellations below) or the renter has purchased Travel Insurance and the reason for canceling is covered by insurance.

Cancellations

Cancellation before final payment will result in a loss equal to the advance payment made (up to a maximum of 15% of the total due). Guests covered under ResortQuests travel insurance are exempt from this loss if the reason for cancellation is covered under the travel insurance. The travel insurance fee is non-refundable. Cancellation after final payment will result in a 100% loss of the total cost of the stay. The 100% cancellation loss can be avoided if: 1) ResortQuests travel insurance was purchased and the reason for cancellation is covered under the travel insurance policy; or 2) ResortQuest can re-rent the unit for the full term of the original rental period, in which case the guest will be charged a 10% rebooking fee in addition to the reservations fee. The travel insurance fee is non-refundable. Within 14 days of arrival, if the guest has to shorten their stay or change their unit, normal cancellation penalties may apply, whether travel insurance was purchased or not. Refunds issued by ResortQuest will be issued no more than 30 days after departure date of original stay. Refunds are payable to the renter within 30 days after the subsequent re-rent payment has cleared our account. The renter will be entitled to reimbursement of any fees paid to us for goods or services such as golf packages to be procured from third parties on behalf of the renter that have not been rendered or delivered to the renter prior to ResortQuest Northwest Florida receiving the notice of cancellation. Larger homes and monthly stays have different minimum-stay requirements, advance reservation, advance payment and cancellation policies. These will be reviewed at the time of reservation and confirmation.

Travel Protection

ResortQuest partners with Travel Guard International to offer our guests Travel Protection with Travel Guard Vacation Insurance Protection. With Travel Guard Vacation Insurance Protection, you will be covered before and during your trip. Should you have a major medical issue covered by the plan or should the unit you've reserved be inaccessible or uninhabitable due to a hurricane up to 60 calendar days after the named hurricane has struck, you will be covered. Guests may purchase travel protection up to 14 days prior to arrival. However, please be aware that no refunds will be available for unforeseen developments such as illnesses, mandatory hurricane evacuations and the like; therefore, your trip investment could be lost. This plan does not include stays of 30 days or longer. The fee is non-refundable.

Monthly Priority

Three-month rentals or longer will be given priority during the winter rate structure. Complimentary beach chair/umbrella/video and other packages are not included in monthly reservations.

Maximum Occupancy

The maximum number of guests per apartment is limited at most properties to four (4) persons in a one bedroom, six (6) persons in a two bedroom and eight (8) persons in a three bedroom. Other restrictions may apply. Properties Require a Multiple-Night Minimum Stay Many rental units during busier seasons require a 3 night minimum stay. During Holiday periods and times of limited availability, a longer night minimum may be required. Many vacation homes require a 7 night minimum stay. We reserve the right to change unit assignments.

No Daily Maid Service

While linens and bath towels are included in the unit, daily maid service is not included in the rental rate at most locations. We suggest you bring beach towels. We do not permit towels or linens to be taken from the units except to launder. An exchange for additional linen is available at the check-in location for a nominal fee.

Falsified Reservations

Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money and the party will not be permitted to check in. Parking Restrictions Many rental properties prohibit the on-site parking of recreational vehicles, personal watercraft (boats, trailers, jet skis, etc.) and/or restrict the number of motorized vehicles per rental unit. Ask your reservation agent to inform you of your chosen propertys parking regulations prior to making your reservation.

Agency Disclosure

ResortQuest serves as the agent and representative of all owners of condominium units, townhomes and houses in its rental program and acts at all times in and for the best interests of the owners.

Units for Sale

In the event a property that you are renting is listed for sale, we may find the need to show the property during your visit. We will make every effort to schedule the showing at a convenient time so we do not disturb your vacation.

Terms and Conditions are subject to change without notice.